Privacy Policy
Last updated: May 12, 2025
This Privacy Policy describes how MENSTRIVE collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from chaivy.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the Last updated date.
What Personal Information We Collect
Information You Provide Directly
Contact details (name, address, phone, email), order information, account credentials, and customer support communications.
Usage Data
Automatically collected data via cookies and similar technologies: device info, browser info, IP address, and interaction data.
Information from Third Parties
Data from vendors, service providers, and payment processors, treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Services: Processing payments, fulfilling orders, managing accounts, sending transaction notifications.
Marketing and Advertising: Sending promotional communications and tailoring advertising. Legal basis: Art. 6(1)(f) GDPR.
Security and Fraud Prevention: Detecting and preventing fraudulent activity. Legal basis: Art. 6(1)(f) GDPR.
Service Improvement: Customer support and service optimization. Legal basis: Art. 6(1)(f) GDPR.
Cookies
We use cookies to improve our Site and Services, run analytics, and understand user interaction. You can set your browser to remove or reject cookies, though this may affect functionality.
How We Disclose Personal Information
We may share personal information with vendors and service providers, business and marketing partners, affiliates, and in connection with legal obligations or business transactions.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy or security policies.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information about children. Contact us to request deletion if applicable.
Security and Retention
We retain personal information as long as needed to provide services, comply with legal obligations, or resolve disputes.
Your Rights
You may have the right to: access, delete, correct, or port your personal information; opt out of sale/sharing; restrict processing; withdraw consent; and appeal our decisions. Contact us to exercise your rights.
Complaints
Contact us directly with complaints. You may also lodge a complaint with your local data protection authority.
International Users
We may transfer your personal information outside your country. For transfers out of Europe, we rely on the European Commission’s Standard Contractual Clauses or equivalent mechanisms.
Contact
MENSTRIVE
Carrer de Cristóbal de Moura, 47
08019 Barcelona, Spain
Email: hello@menstrive.com